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FAQs

What is Organic Brews Tea?

Organic Brews Tea is a range of premium, handcrafted blends of teas with the aim to promote wellness and health in its consumers.

Which teas are available with Organic Brews Tea?

We have a great selection of loose leaf tea. Check out our various types of teas.

Do Organic Brews Teas contain caffeine?

Our products contain green tea and oolong tea that contain various levels of caffeine. Tea is a natural crop, so it is difficult to determine exact caffeine levels. The table below lists the average levels of caffeine that can be found in different teas.

Please note that this chart is intended as a guide only.

Black tea / 25 – 90mg

Oolong tea / 12-55mg

Green tea / 8 – 36mg

Does Organic Brews Tea sell decaffeinated tea?

No. We do not decaffeinate any of our teas, here at Organic Brews Tea. The decaffeination process involves a lot of chemicals that can affect the flavour and quality of the tea, which is why we do not have decaffeinated tea as part of our range.

What makes tea a healthy beverage?

Compounds naturally present in tea called poly phenols, function as antioxidants, which provide it with a whole lot of health benefits.

How should I store my Organic Brews Teas?

You can store Organic Brews Teas in the package provided or in an airtight tin. As each package has been filled with an oxygen absorber to ensure the tea's quality, we recommend storing it inside the package itself. 

Store the tea in a cool, dry, odourless place and away from direct sunlight.

How long does it take for Organic Brews Tea to ship out the products?

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave on the next business day.

We ship out our products everyday.

How long will my order take to arrive?

Depending on where you are based, our products will reach you in 3-6 days.

How do I create an account?

You can create an account by clicking on login on the top right side of the site. Otherwise, once you’ve finished shopping, you’ll reach the login page where you can create an account.

I purchased a tea online and I don’t like the flavour. Can I return it?

Unfortunately, only items that are in their original saleable condition can be returned. All food items are perishable and incase, the package has been opened, we will not accept returns.

In case of any other issue, please shoot us a mail at helloorganicbrews@gmail.com and we will consider your case.

Has my order gone through successfully?

Once your order has been placed, you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to track your order. If you have been charged for an order but haven’t received a confirmation email, get in touch at helloorganicbrews@gmail.com. Please ensure you have checked your junk mail folder first.

What if I want to change my address?

You can change the address of your order by sending us an email at helloorganicbrews@gmail.com and we'll do it right away.

Be sure to change your address before the order has been dispatched from our warehouse because it wouldn't be possible for us to change the address once it has been dispatched.

What's your general cancellations policy?

The cancellation will be considered only if the request is made within 24 hours of placing an order. The money will be refunded to you within 24-48 business hours after the cancellation request.

Is it necessary to have an account to buy?

No. You can make the purchase using the Guest Account option. All you need is a valid e-mail id, so that we can mail your order details. But we highly recommend that you get one because you'll be able to check out faster the next time, see personalized recommendations and receive notifications from us about our deals and offers.

I can't remember my password. What do I do?

To recover your password, go to our Forgot Password Page and enter your email id. This should send you an email. Follow the procedure in the email and you should be done in a couple of minutes.

Is my personal information kept safe with Organic Brews Tea?

Organic Brews Tea takes a number of measures to prevent fraudulent use of credit cards and other online payment systems. If you believe your card has been used for a purchase with Organic Brews Tea without your permission, please write to us at helloorganicbrews@gmail.com

I would like to provide feedback on my experience with Organic Brews Tea. Who can I speak to?

Be it carrots or sticks, we love hearing from our customers, so please send an email to helloorganicbrews@gmail.com